Ineffective delivery of basic human resource services


  • Limited access to available services
  • Limited distribution of basic services
  • Unequal distribution of public services
  • Inaccessibility of bureaucratic services
  • Restricted social services
  • Limited access to social benefits
  • Inaccessible social services

Nature

While present day expectations are for everyone to receive the services they require, some small communities are finding that although such services are theoretically available, they are not always available in practice. In addition, residents encounter difficulties when trying to find the proper office among numerous bureaux for receiving assistance, so that they are reluctant to seek services which are available. The remoteness of central bureaucracy may prevent agencies from being aware of the needs of local communities. Bureaucratic channels for obtaining the information, funding and social services which are intended to be of service to the community are often inaccessible to the inexperienced; and attempts at local improvements and programmes may be complicated by apparently inflexible regulations, such as building codes, environmental rulings and programme qualifications criteria. In addition, people are suspicious of and reluctant to deal with government, thus hindering further their ability to tap available government funds. As a result, some designated funds remain unused. Access to financial and commercial services may be difficult if the community is regarded as a bad investment risk. All of these factors lead to a dependence on outside services and a lack of initiative in claiming the benefits to which a community is entitled.

Claim

  1. Corporate community action is necessary to assure the supply of critical basic services, or residents will continue to be prevented from participating in economic and social development.

Narrower

  1. Unsympathetic token services
  2. Understaffing of basic facilities
  3. Underprovision of basic urban services
  4. Underdeveloped provision of household services
  5. Restricted delivery of essential services to rural communities
  6. Physically inaccessible services
  7. Overlooked community services
  8. Limited availability of public services in small towns
  9. Lack of local services for community leadership training
  10. Lack of knowledge of eligibility for benefits
  11. Irregular transport services
  12. Insufficient personnel
  13. Inadequate social welfare services
  14. Inadequate safeguards against fire
  15. Inadequate road and highway facilities
  16. Inadequate recreational facilities
  17. Inadequate public services for communication
  18. Inadequate health services
  19. Inadequate emergency services
  20. Inadequate education facilities
  21. Inadequacy of governmental decision-making machinery
  22. Deterioration of village amenities
  23. Deficiencies in the welfare state


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