Assessing organizational performance

Undertaking regular follow-up and periodic assessment of organizational efforts, plans, programmes, projects and performance in order to further develop forms of action, determine appropriate expertise and overcome obstacles. The assessment process is used to highlight successes and motivate creativity and innovation. Field assessment may be undertaken on a sample of projects, where these are large in number. The monitoring can be internal or by the party undertaking the monitored programme, and external or by an independent body. External monitoring may tend to be less biased.

In 1993, the International Federation of Red Cross and Red Crescent Societies expended 247,613 Swiss francs to monitor and evaluate the implementation of its Strategic Work Plan, using the Federation's Monitoring Group.

1. Monitoring

1. Re-evaluating viability of decision-making processes
2. Monitoring current performance
3. Evaluating programmes
4. Evaluating judicial procedures
5. Evaluating environmental performance
6. Encouraging donor evaluations

1. Remunerating on performance
2. Increasing state efficiency
3. Increasing organizational flexibility

1. Producing long-term business development strategy

1. Subjectivity
2. Falsification of programme evaluations
3. Exaggeration of programme achievements

1. Organization
2. Nonperformance
3. Business