1. World problems
  2. Reservation overbooking

Reservation overbooking

  • Involuntary boarding denial
  • Airline bumping

Incidence

Airlines overbook passengers by 15 to 30%. As a consequence, it has been estimated that the number of airline passengers bumped annually in North America and Europe varies from 5 to 10 per 10,000, rising to 15 for some carriers. In the case of London Heathrow, on average there are 50 to 80 passengers bumped daily by the 70 airlines operating there.

Claim

Bumping is practised by airlines in order to favour high-yield, long-haul connecting passengers, regular customers and groups.

Counter-claim

In any specific year, 21 European airlines lost one million seats through no-shows, representing a loss of revenue of $200 million, namely 1.5% of passenger volume. Overbooking compensates for this loss and means that airlines are able to offer more seats on each flight.

Broader

Travel risks
Unpresentable

Aggravates

Air traffic delays
Unpresentable

Aggravated by

Ghost passengers
Unpresentable

Strategy

Value

Voluntary
Yet to rate
Self-denial
Yet to rate
Involuntary
Yet to rate
Denial
Yet to rate

SDG

Sustainable Development Goal #1: No PovertySustainable Development Goal #9: Industry, Innovation and InfrastructureSustainable Development Goal #13: Climate Action

Metadata

Database
World problems
Type
(E) Emanations of other problems
Biological classification
N/A
Subject
  • Societal problems » Deprivation
  • Transportation, telecommunications » Aviation
  • Transportation, telecommunications » Travel
  • Content quality
    Presentable
     Presentable
    Language
    English
    1A4N
    E8667
    DOCID
    11586670
    D7NID
    148864
    Last update
    Oct 4, 2020